April 16, 2007 – A Question of Ethics

Ethics has been the topic of several separate conversations I have had recently. One friend expressed near outrage about a discussion she overheard between two of her managers. It ended with one saying, “Well, your ethics aren’t necessarily mine!” Another friend found it amusing that he was able to avoid the company ethics meeting by lying about already attending.

It is odd to think that we need training in ethics. No one seems to require training to be unethical. A coworker of mine once summed up the difference between humans and animals by claiming that we are able to devise a justification for our animal-like behavior. Is it possible that ethics really is in the mind of the doer?

Most companies have a code of ethics for their employees to read and sign. Do they think signing a piece of paper will make those of us with questionable morals magically ethical? Or is it more like the police telling someone “anything you say can and will be used against you in the court of law”?

There are four general categories of ethics: Equality, Truth, Honesty and Integrity. How should I act tomorrow based on these four simple words?

Equality. Individuals should be treated on their own merit. We’ve come a long way, but unfortunately we can still find many examples where people aren’t treated equally. My responsibility is to act professionally regardless of differences (race, sex, politics, religion, etc.). I don’t have to agree, condone, validate or celebrate the differences, but I had better not use it to separate people out for different treatment.

Truth. Watch what you say. There is that sticky place between the “truth” and the “whole truth” that allows for a lot of wiggle room. The closer you can bring these two together, the more ethical you are. If I had a truth meter on my communications how close to a 10 would it read? Do my status reports cover things up? Are defects reported accurately in my test results? How big is the fudge factor in my financial statement?

Honesty. My conduct toward others should be fair and not deceptive. I suppose this concept rules out brown-nosing…unless of course that tie really does make my boss look thinner. If I have to finagle a situation to make me look good, I am probably stretching my honesty credibility. What is the motivation behind my action? Is it to make me look better than my rival? Do the right thing for the right reason.

Integrity. Uninformed or gullible people are easy targets. Integrity is not taking advantage of them. It is doing what I said I would do. It means refraining from calling in sick with an “eye” problem because I “can’t see” bothering to go to work today.

Ethics can all be boiled down to the Golden Rule: “Do unto others as you would have them do unto you.” It doesn’t matter if you can do it without getting caught. Ethics are a personal thing. I am personally responsible for my ethics and am expected to treat others and my company properly regardless of how I am treated in return.

January 17, 2007 – Integrity: At least try to fake it

Integrity is one of those old-fashioned words. It gets thrown in with words like horseless carriage, nifty and swell, house calls and milkman. It has been replaced by ideas like politics, expedience and sales calls. One sales guy I worked with summed up integrity in the work place by saying, “Pick us ‘cause we aren’t as slimy as the competition.”

Maintaining your integrity is a full time job. I even find myself slacking off once in a while. Here are a few reminders to help get us back on track.

Be on time. It seems that the cable guy syndrome has spread to other industries. They show up for meetings whenever they get around to it. One of the more annoying cases of this is dialing in to conference calls. The service we have prompts you for your name and then announces that you have arrived. If you are late the meeting is rudely interrupted mid-sentence with “Joe Smith…is now attending.” Part of the problem is that we stack meetings on top of each other. To alleviate this, one project manager I know schedules his meeting to start at 15 minutes after the hour. Unfortunately people still come in late.

Do what you said you would. Be a person of your word. If you say you will take care of something, do it. When you commit to a deadline, meet it. If you anticipate a problem accomplishing something, contact the individual and request an extension. Other people make commitments based on your promises. When you don’t follow meet your obligations it impacts more than your integrity.

Put in an honest day’s work. Some people leave early to make up for coming in late. When they are at work they may be playing solitaire, talking on the phone or go strangely absent for hours on end. Don’t just fill time. Be productive.
Seek work. I have been on engagements where there isn’t enough work to keep me busy. It drives me crazy because I always feel like there is something I am forgetting to do. If you don’t have enough to keep you busy make sure your aren’t dropping a responsibility and then ask for something more to do.

Report accurately. Your communications should be accurate and honest. This is true of your timesheet, status report, financial records and schedule. I’m not suggesting doom and gloom reporting. You can put the information in a positive light, but make sure everyone is kept informed and no one receives any unpleasant surprises.
A friend of mine recently fired an employee for failing to meet these simple standards. If you don’t think you have the moral fiber for it, try faking it for a while. Be cautious, though. Integrity may develop into a habit if you aren’t careful.